If for any reason you cannot point to your site in your web browser, here is a list of things you can do to troubleshoot the problem. It is recommended that you follow the steps in the order presented.

Try surfing other sites

Try pointing to other sites in your browser. It's entirely possible your ISP is experiencing connectivity problems, in which case the issue is with your Internet connection rather than your site's connectivity.

Ask a friend to point to your site

Ask a friend (who preferably uses a different ISP than you) to try pointing to the site. It will be a good indication as to whether the problem is with your connection or your ISP.

Check that your DNS has fully propagated

If you have just recently set up your hosting account with us, your site DNS records may not have fully propagated yet. It generally takes 24-72 hours for all the root servers around the world to update any changes in your DNS records. Try pointing to http://yourIP. You should have that information in your welcome letter. Assuming you have uploaded your site files to the server properly, you should be able to see your site. If so, it just means you will have to wait a bit longer for DNS to fully propagate.

Do a traceroute

Perform a traceroute on your site. A traceroute is a utility which allows you to literally trace your connection to a server/computer. It measures the time it takes to reach each point needed for the connection. There are many online tools which will allow you to perform the traceroute. Alternatively, you can do it yourself. To traceroute your site, click Start>Run and enter command. Click OK. Then type tracert yoursite.com (where yoursite.com is your actual domain). Hit Enter on your keyboard. The results will show you the number of hops between your local computer and your site server. It can give you a good indication of any connectivity disruption along the way.

Send in a support ticket

If all else fails, send in a support ticket to our Help Desk. The URL for our Help Desk is listed in the table at the top of this page.

Call us by telephone

Call us by telephone so that we may assist you in finding the source of the problem. Our telephone number is listed in the table at the top of this page.